Why can’t I download all project and task attachments in a single zip?

If you’re seeing “ZipArchive class: Not installed” in the Task Rocket admin dashboard, it is because the server your website is hosted on does not have the PHP ZipArchive class installed.

When this happens the “Download all attachments” icon on the front-end will not appear.

The ZipArchive class is required on the server to compress the attachments before Task Rocket can initiate the download.

If you want the ability to download all project and task attachments in a single zip, you’ll need to either:

a) Install the ZipArchive class on your server (if you have access to do so)
or
b) Ask your hosting provider about this (and you can send them a link to this page)

If Task Rocket detects that the ZipArchive class is installed, you’ll then be able to see the “Download all attachments” icons and use them.

Even if you are not able to get the ZipArchive installed, Task Rocket will still work perfectly fine, but you just won’t have the ability to download all project and task attachments in a single click, and task attachments will have to be downloaded one at a time instead.

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